ORDERS & SHIPPING
At Bella Embroiders Co, each personalized piece is made to order just for you. Because our items are individually embroidered and prepared by hand, please allow time for production before your order ships.
Our current estimated production time (turnaround) is always listed on each product page for personalized items. This is the time it takes to create your custom order.
In stock, non-personalized items ship out within 2 weeks.
Once your order has completed production, it will be packaged and shipped using the shipping method selected at checkout.
NEED YOUR ORDER SOONER?
If you have a specific date you need your order by, we recommend allowing plenty of time for both production and shipping.
Bella Embroiders Co. ships orders using standard shipping (3-5 business days) and express shipping (1-2 business days). Available shipping options, estimated delivery times, and shipping costs will be shown at checkout based on your location.
Please remember that expedited shipping only affects transit time—it does not shorten the production time for your order.
Bella Embroiders Co is not responsible for delays, missed delivery estimates, lost packages, or other issues caused by mailing services after your order has shipped.
Once your order has shipped, you will receive an email containing your tracking information. If you cannot find this email, please contact us, and we will be happy to resend the details.
RETURNS & EXCHANGES
Due to the custom and personalized nature of our products, all sales are final. We want you to absolutely love your Bella Embroiders Co. order, and we’re always happy to help if something isn’t right!
We do not accept returns or exchanges on personalized items unless there is an error on our part.
Examples of errors that qualify for a replacement or refund include:
- Incorrect monogram or personalization
- Incorrect product or item
- Incorrect product color
- Other mistakes made by Bella Embroiders Co.
If we have made a mistake with your order, we sincerely apologize! Please contact us within 7 days of delivery, and we will work promptly to arrange a replacement or refund.
For blank, unused items, we accept exchanges or returns for store credit within 14 days of delivery. Items must have all original tags attached. The customer is responsible for all shipping costs.
Please reach out to us immediately with a description of the issue. To ensure the fastest resolution, please include photos of the damaged or incorrect product. We are here to help resolve it for you!
We’re a small business, and we truly care about every order that leaves Bella Embroiders Co. If something doesn't look right, please reach out before sending anything back so we can help!
Made with love,
Bella Embroiders Co 🤍