FAQS
Everything you need to know about ordering, personalization, shipping, and caring for your Bella Embroiders Co pieces.
General Questions
WHAT IF I MAKE A MISTAKE WHILE ENTERING IN MY PERSONALIZATION?
Please review all details carefully before placing your order. If you spot an error after ordering, contact us right away. If your order hasn't entered into production yet, we will do our best to fix the order!
DO YOU TAKE OUTSIDE ITEMS FOR EMBROIDERY?
As of right now, we aren't accepting outside items for personalization or embroidery!
HOW DO I CARE FOR MY ITEM?
Gently wash, avoid bleach, and air dry all personalized items!
HOW LONG DOES PRODUCTION TAKE?
Our production (turnaround) time is listed in each product description. Our general production time is 2-4 weeks, depending on each product.
Orders & Shipping
HOW LONG WILL IT TAKE FOR MY ITEM TO SHIP?
Our current estimated production time (turnaround) is always listed on each product page for personalized items. This is the time it takes to create your custom order. In stock, non-personalized items ship out within 2 weeks.
WHEN WILL MY ORDER SHIP?
Once your order has completed production, it will be packaged and shipped using the shipping method selected at checkout.
WHAT ARE THE SHIPPING OPTIONS?
Bella Embroiders Co ships using standard shipping (3-5 business days) or express shipping (1-2 business days). Available shipping options, estimated delivery times, and shipping costs will be shown at checkout based on your location. If you are in a time-crunch, we suggest you pick the Express shipping option! We are not responsible for the package once it arrives at the mailing service.
CAN I EXPEDITE SHIPPING?
Yes, you can choose expedited shipping at checkout (1-2 business days). Please remember that expedited shipping affects the transit time only, not the production time.
HOW DO I TRACK MY ORDER?
Once your order has shipped, you will receive an email containing your tracking information. If you cannot find this email, please contact us, and we will be happy to resend the details.
Returns & Exchanges
CAN I RETURN OR EXCHANGE MY ORDER?
Due to the custom and personalized nature of our products, all sales are final. For personalized items, we only accept returns or exchanges if there is an error on our part (e.g., incorrect monogram, wrong product color, etc.). For blank, unused items, we accept exchanges or returns for store credit within 14 days of delivery. Items must have all original tags attached. The customer is responsible for all shipping costs.
WHAT IF THERE IS A MISTAKE WITH MY ORDER?
If we have made a mistake with your order, we sincerely apologize! Please contact us within 7 days of delivery, and we will work promptly to arrange a replacement or refund.
HOW DO I REPORT A DAMAGED OR INCORRECT ITEM?
Please reach out to us immediately with a description of the issue. To ensure the fastest resolution, please include photos of the damaged or incorrect product. We are here to help resolve it for you!